Week One
Day 1 2 3 4 5
Date
Milestone On Boarding Understand the Basics of Great Customer Service
Topic Est Act Topic Est Act Topic Est Act Topic Est Act Topic Est Act
Connextions Way 4 Key Terms 0.25 Tour 1 i CARE 1
Hippa 1 Ready, Fire, Aim 0.25 Paradigm Responsibility 0.25 i CARE Problem Solving 1
Fraud and Waste 0.5 Affordable Health Care Law 3.5 Paradigm Possibility 0.25 Sales Force 5
EATSup 0.5 State Roles 0.5 How to Eliminate our Competition 1 Move to Desk 1
Chain of Command 0.25 Colorado Co-OP Mission 2.5 Value Hierarchy Paradigm 0.25
Goal Setting and Question Asking 1.75 Paradigm of Excellence 0.5 +/- of Using the Phone for Customer Service exercise 1
Desktop Setup 0.5 How do we be Transformational? 1.25
Benefits of Great Customer Service pg 23 – 26 1
Six Basic Customer Needs and How to Fill Them 2
HOUR TOTAL 8 0 8 0 8 0 8 0 0 0

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